Shipping and Delivery

GENERAL INFORMATION

"In Stock" Items
If your item is marked “In Stock” at time of ordering and in your confirmation email, we will aim to have it processed and shipped within 24hours (business days). You will receive an email confirmation once it ships with tracking information. Please then allow for standard delivery times. Delays may occur around Christmas, Easter and public holidays. 

"Limited Stock Available" Items
If your item is marked "Limited Stock Availability" in the items description area - then your item will ships for FREE only in Metro areas. Once you put your address in the checkout, extra freight will be added if you are located outside Metro locations. If we feel that additional freight is required after you placed your order, we will contact you to let you know and if you are unhappy with any additional freight charges, we will cancel your order at your request and refund all money paid. 
 
International Orders
For international orders, please allow 1-4 weeks for air mail delivery (on rare occasions, international delivery can take up to 6 weeks). International customers will be responsible for any import duties, taxes or any other import related costs. For orders delivered within Australia, no import duties will apply.

Missed Deliveries
All Australian deliveries are sent using either Fastway, Couriers Please, Startrack and TNT. Orders are not required to be signed for by the recipient and if no-one is available to recieve the delivery, the items will be left by the courier at the front door of the premises. Occassionally, depending on weight and size of the items, the courier may leave a calling card with instructions to pickup goods from your local post office or depot. This is at the courier's discretion. Tracking information will be available on all orders. All international orders are sent by DHL.
Remote Locations
Please note that that there are limitations on all courier networks and some remote delivery addresses will not be serviced door-to-door. In these cases, the couriers will deliver to a local depot or Australia Post office and the customer will be contacted to collect from there. Some remote locations such as islands can only be accessed by light aircraft or boat. If an order is too large for a light aircraft we will offer shipping within metro areas to the customers choice of shipping or barge company. Transport from that point to the destination would need to be arranged by the customer at their own expense. For more information on which areas this includes please contact customer service via our contact form.

WAREHOUSE PICK-UP
Customers can now elect to pick-up their purchase from one of 9 Logistic Warehouses located in Melbourne, Sydney, Adelaide, Perth, Newcastle, Brisbane and Townsville. Please call us on 07 3040 6808 to confirm stock availbility in your desired warehouse location.

SAME DAY (Before midday) 
  • If the item is ordered before midday, it should be ready for collection the same day.
  • If the item is ordered after midday, it should be ready for collection the next day.
  • Items can be picked up only after you have received an email confirming that the stock is available for pickup. Please take this email and photo ID with you when picking up your order.
For full information on Pick Up Instore, please see our Warehouse Pick Up page.
 

DELIVERY FEES

Australia
Empowered Auto Parts charges competitive national delivery fees across all product categories. In Metro areas we can offer FREE Delivery.
Delivery Fees are displayed when going through. When you add an item to your shopping cart - in the shopping cart area you can input your postcode and delivery fees and charges will be displayed.
Australia - Remote Locations
Empowered Auto Parts national courier networks cannot provide door-to-door services to some remote Australian areas. Examples include Christmas Island, Norfolk Island, Roma, Weipa, Nhulunbuy and any area that may require light aircraft, barge or boat to access. In these cases surcharges may apply to the standard rates. Alternatively, couriers may provide delivery to local depots or Australia Post offices for customer collection of goods.
If you are shipping to a remote location where the above may apply, please contact Customer Service for further information.
International
International delivery fees are based on gross cart weight and destination country. To calculate total delivery fees, items should be added to cart and shipping country selected.
Please note that any applicable import taxes and duties will be the responsibility of the customer.

 

BACKORDERS
Empowered Auto Pats holds a large amount of Brake Discs and Pads stock - however some items may be out of stock. In general, all product on this website is usually available from suppliers within the time indicated.
From time to time suppliers are not able to supply in the time indicated, and items are placed on backorder. If it appears that your order will not be dispatched on time, you will be informed as soon as possible. You will be offered the opportunity to cancel your order at that time, otherwise your order will be dispatched as soon as the items are available.
Unfortunately, we are not able to provide expected dispatch times for backordered items, though items will be sourced and dispatched as soon as possible. If you have a backordered item and wish to cancel your order, please email us with your order number and cancellation request.

 

SPLITTING ORDERS 
Orders containing multiple items may be split based on Warehouse availibility and stock status of products at time of order placement. This ensures a faster turnaround time of orders for our customers.
If, for example you have ordered a full set of Rotors and Pads, depending on Warehouse stock aviability, it may be necessary to split your order and ship from multiple warehouses. If this occurs no extra charges will be incurred and you will be notified via email.

 

INTERNATIONAL ORDERS & SHIPPING RATES 
We are happy to accept international orders. All international orders are shipped by DHL. As soon as your order is dispatched you will be notified by email. Track and trace information is available. International shipments take 2-4 weeks for delivery from the date of dispatch, but allow up to six weeks. Customers will be responsible for any import duties, taxes or any other import related costs. 

Please note that all items with free shipping in Australia will incur a delivery fee for international delivery.

 

DAMAGED DELIVERIES OR INCORRECT SUPPLY 
Empowered Auto Parts will rectify any products delivered damaged or faulty, or errors in supply. Please refer to our returns policy for more information. 
You must contact our support team to request a Return Authority before returning product. Once you have a Return Authority, please return any damaged or incorrectly supplied goods in the original packaging. We will authorise the items to be picked up by one of our couriers. Please note that any returns received unsolicited will be returned to customer at their cost. 
Please include a copy of the invoice or packing slip that accompanied your order. The invoice and packing slip also provide an area where you can indicate why you are returning any goods. If you are unable to provide a copy of the invoice or packing slip, include a note containing your name, address, order number, contact phone number, and reason for return. 
You will be notified by email when your return is received. We will repair or replace damaged goods when possible; otherwise we will issue a full refund for the value of the damaged item(s). 
The Australian Consumer Law & Your Rights
The Australian Consumer Law protects consumers by giving them certain guaranteed rights when they buy goods and services. For example, the Law requires that goods must be free of defects, and do what they are meant to do. Services must be carried out with care and skill. These rights, which the Law says automatically apply whenever goods or services are supplied to a consumer, are called ‘Consumer Guarantees’. 

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure if the goods fail to be of acceptable quality. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and failure does not amount to a major failure. 

Consumer Guarantees have no set time limit - depending on the price and quality of goods, consumers may be entitled to a remedy after any manufacturers' or extended warranty has expired. In that circumstance, Empowered Auto Parts recommends you contact the manufacturer's customer assistance department (for contact details of the manufacturer's customer assistance please contact us). Even though the manufacturer's warranty may have expired the manufacturer is not only best suited but is obligated to assess the nature, cause and extent of a failure or fault if you have reason to believe there has been a breach of Consumer Guarantees. If at any time you are not satisfied with the manufacturer's remedy in relation to your statutory rights then contact us on 07 3040 6808 for assistance. 

For Empowered Auto Parts comprehensive Warranty & Refund policy guide click here.