Our Rules and Policies are quite simple if you are not happy we will fix it! So look, if you purchase by mistake and want to cancel your purchase...too easy.
If you purchase an item and don't like it - send it back for a request - If you purchase an item and it's incorrect - .
If your not happy with our service, or we let you down somehow...then let us know - we want your feedback.
We strive to make your shopping with us a pleasurable experience and our team is dedicated to WOWing our customers!
WHAT can be returned?
All of our products can be returned for a Full Refund or Exchange less any restocking fees. For more details see our Returns Policy
WHEN do items need to be returned by?
All our products are of high quality, in a rare case if an item received was damage or defective, please notify us within 3 days of receipt of it. 60 Days money back refund, if you are not satisfied with the item please return it within 60 days after receipt of your package. See more details visit our Returns Policy
WHERE do items need to be returned to?
Items will need to be returned to the warehouse closest to your location. We will give instructions and address.
HOW do customers return items?
To begin the returns process, please contact us either by phone or email with a brief reason for the return of the order. Please visit our Returns Policy for more detailed information.
SHIPPING for returns?
You are responsible for shipping the item back. However we can arrange our couriers to pick the item from your home or office and return shipping costs are very inexpensive. Please contact us for return shipping pricing for your location.
CREDIT for returns?
You can decide if you would like Cash Back, or exchange with another product.
Instore return option?
We have 9 Warehouse locations around Australia, If you would like to return your product in person, please contact us to arrange it.
Items need to be returned in the same packaging material that they were received.