Shipping and Delivery
The Empowered Auto Parts team works hard to get your items to you as fast and safely as possible. We will guarantee your items are packaged correctly and shipped fast. We ask that you please ensure that someone is home to receive the goods, or if you have permitted the courier to leave the goods at your authorised delivery address that you do so with the understanding that you are taking full responsibility for any lost or stolen items once delivery has been made. You will receive a confirmation email or sms from the courier once your items have been delivered. Empowered Auto Parts takes no responsibility for any lost or stolen goods once items have been clearly dispatched from our warehouses.
If your item is marked “In Stock” at time of ordering and in your confirmation email, we will aim to have it processed and shipped within 24hours (business days). You will receive an email confirmation once it ships with tracking information. Please then allow for standard delivery times. Delays may occur around Christmas, Easter and public holidays.
"Limited Stock Available" Items
If your item is marked "Limited Stock Availability" in the items description area - then your item will ships for FREE only in Metro areas. Once you put your address in the checkout, extra freight will be added if you are located outside Metro locations. If we feel that additional freight is required after you placed your order, we will contact you to let you know and if you are unhappy with any additional freight charges, we will cancel your order at your request and refund all money paid.
For international orders, please allow 1-4 weeks for air/road delivery (on rare occasions, international delivery can take up to 6 weeks). International customers will be responsible for any import duties, taxes or any other import related costs. For orders delivered within Australia, no import duties will apply.
All Australian deliveries are sent using an Australia wide transport network utilising Australia's largest freight companies; either Fastway, Couriers Please, Startrack and TNT. Orders are not required to be signed for by the recipient and if no-one is available to receive the delivery, the items will be left by the courier at the front door of the premises. Occasionally, depending on the weight and size of the items, the courier may leave a calling card with instructions to pick up goods from your local post office or depot. This is at the courier's discretion. Tracking information will be available on all orders. All international orders are sent using international freight companies.
Please note that that there are limitations on all courier networks and some remote delivery addresses will not be serviced door-to-door. In these cases, the couriers will deliver to a local depot or Australia Post office and the customer will be contacted to collect from there. Some remote locations such as islands can only be accessed by light aircraft or boat. If an order is too large for a light aircraft we will offer to ship within metro areas to the customers choice of shipping or barge company. Transport from that point to the destination would need to be arranged by the customer at their own expense. For more information on which areas this includes please contact customer service via our contact form.
Customers can now elect to pick-up their purchase from one of 9 Logistic Warehouses located in Melbourne, Sydney, Adelaide, Perth, Newcastle, Brisbane, and Townsville. Please call us on 07 3040 6808 to confirm stock availability in your desired warehouse location.
SAME DAY (Before midday)
If the item is ordered before midday, it should be ready for collection the same day.
If the item is ordered after midday, it should be ready for collection the next day.
Items can be picked up only after you have received an email confirming that the stock is available for pickup. Please take this email and photo ID with you when picking up your order.
Empowered Auto Pats holds a large amount of Brake Discs and Pads stock - however, some items may be out of stock. In general, all product on this website is usually available from suppliers within the time indicated.
Orders containing multiple items may be split based on Warehouse availability and stock status of products at the time of order placement. This ensures a faster turnaround time of orders for our customers.
We are happy to accept international orders. All international orders are shipped using international freight companies. As soon as your order is dispatched you will be notified by email. Track and trace information is available. International shipments can take 1-4 weeks for air/road delivery and may in some cases (due to customs) take up to six weeks to arrive. Customers will be responsible for any import duties, taxes or any other import related costs.
Please note that all items with free shipping in Australia will incur a delivery fee for international delivery.
Empowered Auto Parts will rectify any products delivered damaged or faulty, or errors in supply. Please refer to our returns policy for more information.
The Australian Consumer Law protects consumers by giving them certain guaranteed rights when they buy goods and services. For example, the Law requires that goods must be free of defects, and do what they are meant to do. Services must be carried out with care and skill. These rights, which the Law says automatically apply whenever goods or services are supplied to a consumer, are called ‘Consumer Guarantees’.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure if the goods fail to be of acceptable quality. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and failure does not amount to a major failure.
Consumer Guarantees have no set time limit - depending on the price and quality of goods, consumers may be entitled to a remedy after any manufacturers' or extended warranty has expired. In that circumstance, Empowered Auto Parts recommends you contact the manufacturer's customer assistance department (for contact details of the manufacturer's customer assistance please contact us). Even though the manufacturer's warranty may have expired the manufacturer is not only best suited but is obligated to assess the nature, cause and extent of a failure or fault if you have reason to believe there has been a breach of Consumer Guarantees. If at any time you are not satisfied with the manufacturer's remedy in relation to your statutory rights then contact us on 07 3040 6808 for assistance.
For Empowered Auto Parts comprehensive Warranty & Refund policy guide click here.